discounts for the trade
Trade discounts apply to retail store buyers, distributors, and exporters. Please email us at info@joshjakus.com to request information on our wholesale prices and terms. Proof of business (resale number, web site, etc.) will be required.

payment options
All retail payments must be conducted through the PayPal shopping cart. Major credit cards and other forms of payment are accepted by PayPal, and a PayPal account is not necessary. All purchases must be paid in full prior to shipment.

orders within the USA
Domestic orders are shipped via USPS Priority Mail or Fedex Ground. A shipping and handling charge will be added to all orders. Though we often ship orders within three business days, please allow 2 weeks for delivery of regular orders. Please note: we cannot ship to P.O. boxes, a street address is required. If an item is out of stock you will be informed of the expected delay.

international orders
International orders will be shipped using USPS Global Priority Mail, and will only be accepted from countries accessible using this service. Any duty or customs imposed on international shipments are the sole responsibility of the recipient.

tax
No sales tax is charged on the order unless it is delivered within the State of California or sold to a California resident.

returns
For items bought at outside retail and web stores: please contact the store and follow by their policies and instructions.

For items bought at the Josh Jakus web store: Returns of defective products only are accepted within 10 days of receipt of merchandise. Items being returned must be unused. Clearance items, sale items, and special orders are not returnable. Defective merchandise will be repaired or replaced with the identical item, or the purchase price will be refunded.

Natural variations in the color and texture of products made in whole or in part of natural materials, such as wool felt, are not considered defects. Please follow all care instructions that come with the product.

Please contact us before returning any merchandise. No returns without authorization will be accepted. All returns are to be shipped freight prepaid. Please allow at least fifteen workings day to process merchandise returns. Any items shipped as part of an exchange will not be charged additional shipping and handling.

Carefully pack merchandise with a copy of the receipt and return authorization and send to:
Josh Jakus
1025 Carleton Street #4
Berkeley, CA 94710

Please contact us with any questions at info@joshjakus.com.

order cancellations
All sales are final after confirming an order with us. Any cancellation made after the order confirmation (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred. If an item will be out of stock for an extended period, we will allow cancellation of an order without charge.

discrepancies in shipment
All missing items or errors from your order must be reported to us within five business days of receipt. We are under no obligation to ship any discrepancies after this period.